Salesforce Administrator Practice Test

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Question 1

Ursa Major Solar wants to assign feature licenses to user records in Salesforce.

What are two features licenses that can be assigned in this situation?

Choose 2 options.

  1. Service Cloud User
  2. Console User
  3. Knowledge User
  4. Opportunity User

Question 2

Ursa Major Solar needs to fulfill the following requirements:

A custom object must be created to capture account survey data.

Users need the ability to select an account from the survey record and view related surveys on the account record.

Which two actions can an administrator configure to meet these requirements?

Choose 2 options.

  1. Create a lookup relationship field on the account object.
  2. Put the account related list on the survey page layout.
  3. Create a lookup relationship field on the survey object.
  4. Put the survey related list on the account page layout.

Question 3

Which two objects can be related to Campaign Members?

Choose 2 options.

  1. Contact Roles
  2. Contacts
  3. Partners
  4. Leads

Question 4

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?

  1. Create Scheduled Reports.
  2. Create a Chatter Group.
  3. Create Scheduled Dashboards.
  4. Create Opportunity Update Reminders.

Question 5

Users at Ursa Major Solar are trying to create Opportunities.

When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.

Why is this error likely occurring?

  1. The users don’t have access to the Large Enterprise Record Type.
  2. The two picklist values are unavailable to the Record Type.
  3. The users don’t have access to the picklist field.
  4. The picklist field has contradicting validation rules.

Question 6

An administrator at Ursa Major Solar is configuring a workflow rule.

What are two considerations for an administrator in this situation?

Choose 2 options.

  1. Before the Data Import Wizard is used, rules must be deactivated.
  2. Rules can be evaluated when records are created or edited.
  3. When a new rule is activated, each existing record is evaluated.
  4. Rule actions can take place immediately or can be time based.

Question 7

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.

The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all.

What should the administrator do to incorporate the new sales team’s process?

  1. Create a record type and page layout for the new sales team and a custom field for the new stages.
  2. Create new values for the opportunity stage field; order them so that the new Sales team’s values are at the bottom of the picklist.
  3. Create new values for the opportunity stage field and use field-level security to control which teams see which fields.
  4. Create new values for the opportunity stage field; create a new sales process assigned to a custom record type for the new sales team.

Question 8

Ursa Major Solar needs a case to be automatically created.

Which three features can an administrator use to accomplish this goal?

Choose 3 options.

  1. Lightning for Outlook
  2. Email-to-case
  3. Web-to-case
  4. Process Builder
  5. SMS-to-case

Question 9

Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities.

Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type?

Choose 2 options.

  1. Remove Record Types from the users’ Sales Process.
  2. Remove Record Types from the users’ Profiles.
  3. Remove the Record Type field from the users’ Page Layout.
  4. Instruct users to update the Default Record Type in My Settings.

Question 10

Customers complain that they do not know when Comments have been added to their Cases.

Which configuration can a System Administrator implement to address this concern?

  1. Create a Workflow Rule Email Alert on Case Comments.
  2. Configure the Case Auto-Response Rules.
  3. Enable Case Comment Notification to Contacts.
  4. Configure Feed Tracking for Case Comments.

Question 11

Ursa Major Solar (UMS) is configuring the lead conversion process.

Which two factors should UMS consider before setting up the process?

Choose 2 options.

  1. Standard lead fields are automatically converted to account, contact, and opportunity fields.
  2. Custom lead fields can be mapped to account, contact, and opportunity fields.
  3. Custom lead fields can be mapped to custom object fields.
  4. Roll-up summary lead fields can be mapped to custom contact fields.

Question 12

Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values.

What feature allows a System Administrator to maintain the same field for two different teams?

  1. Permission Sets
  2. Sales Processes
  3. Page Layouts
  4. Record Types

Question 13

What should the System Administrator check when users are unable to find a CustomReport Type?

  1. Add the new Report Type to the related objects.
  2. Add a button for the new Report Type to the Report Builder.
  3. Make sure the new Report Type is deployed.
  4. Make sure the user Profile includes the Report Type.

Question 14

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.

What is the minimum number of workflows needed to accomplish this task?

  1. Four workflow rules for create and update on Opportunities and Accounts
  2. No workflow rules, but two email alerts
  3. One workflow rule with two email alerts
  4. Two workflow rules with one email alert each

Question 15

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object.

What should the administrator create to achieve this goal?

  1. A lookup relationship with profile permissions
  2. A lookup relationship with a criteria-based sharing rule
  3. A master-detail relationship with profile permissions
  4. A master-detail relationship with a criteria-based sharing rule

Question 16

Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria.

What will occur?

  1. The import process will require user authorization in order to import the invalid records.
  2. The import process will fail, but only for the records with invalid data.
  3. The import process will ignore the data validation criteria.
  4. The import process will abort when it encounters the first invalid record.

Question 17

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

  1. Check if the Workflow evaluation criteria is correct.
  2. Verify the user’s email address.
  3. Check if the Workflow Rule is active.
  4. Check if the correct Email Template is used.

Question 18

Which set of Salesforce records is exported by choosing the “Export All” option instead of “Export” in Data Loader?

  1. Records for a specified object and its child records.
  2. Records for all standard objects in the org.
  3. Records for a specified object and its parent records.
  4. Records for a specified object including records in the recycle bin.

Question 19

Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won.

Which approach should the System Administrator use to enable this feature?

  1. Install an AppExchange credit card payment package.
  2. Build a standard Visualforce page and Salesforce site.
  3. Add payment detail custom fields to the Opportunity.
  4. Create a Workflow Rule Email Alert to notify Finance.

Question 20

What are two ways to customize basic reports using Lightning Experience?

Choose 2 options.

  1. By adding a Lightning Component
  2. By adding a chart
  3. By adding links to external pages
  4. By adding a filter

Question 21

What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?

  1. Create a dashboard for each user.
  2. Set a Dashboard filter to the current user.
  3. Create a dashboard folder for each user.
  4. Set the Dashboard Running User to the current user.

Question 22

A user’s profile can be controlled by which three settings?

Choose 3 options.

  1. Locale settings
  2. Assigned apps
  3. Feature license assignment
  4. Record type assignment
  5. Security at the field-level

Question 23

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range.

What occurs as a result of this scenario?

  1. The user will be able to log in after the computer is activated.
  2. The user will be able to log in without activating the computer.
  3. The user will be unable to log in at all.
  4. The user will be able to log in after answering one security question.

Question 24

Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has decided to add custom sizing as an add-on item in Salesforce.

The administrator needs to allow sales users to add custom sizing to the total opportunity sale.

What should the administrator do to achieve this goal?

  1. Add custom sizing as a new product in an order.
  2. Add a new field on the opportunity labeled custom sizing.
  3. Add custom sizing as a new product in a pricebook.
  4. Make a new custom object related to opportunities for custom sizing.

Question 25

Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce.

How many of the board members can be added to a single Email Alert?

  1. It is not possible to add additional email addresses to the Email Alert.
  2. Up to 25 additional email addresses can be added to the Email Alert.
  3. Up to 5 additional email addresses can be added to the Email Alert.
  4. Up to 250 additional email addresses can be added to the Email Alert.

Question 26

Users at Universal Containers (UC) adhere to the following process for expense reports:

Create the expense report.

Attach receipts in an Expenses app.

Send the report to the accountant to review and approve.

An administrator needs to enable this app for Salesforce Mobile.

What should the administrator consider from the User’s perspective?

  1. A user can create records, attach receipts as photos, and submit for approval.
  2. A user can utilize Search, create list views, and receive record push notifications from Chatter.
  3. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
  4. A user can create list views, attach receipts as photos, and submit records for approval.

Question 27

Which two changes are tracked in the Setup Audit Trail?

Choose 2 options.

  1. Using the Data Import Wizard
  2. Resetting a user’s password
  3. Using the Data Loader
  4. Creating a List View

Question 28

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.

Where should the System Administrator change the password expiration period for these users?

  1. Individual User records
  2. Permission Sets assigned to the Users
  3. Roles assigned to the Users
  4. Profiles assigned to the Users

Question 29

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called “High Priority Queue.”

An administrator needs to configure the case management process to implement this requirement.

How should the administrator achieve this goal?

  1. Create a case milestone to assign all cases where status = high to the high priority queue based on thelast modification time and set the age over to 3 (hours).
  2. Create an assignment rule to assign all cases where status = high to the high priority queue.
  3. Create an escalation rule to assign all cases where status = high to the high priority queue based on whenthe case is created.
  4. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

Question 30

Ursa Major Solar tracks both user issues and customer issues. A user issue can be logged as: new, waiting for reply, closed A customer issue can be logged as: new, working, closed. An administrator needs to track both case types. Which features should be used?

  1. Record Types and Support Processes
  2. Workflows and Automated Case Users
  3. Page Layouts and Record Types
  4. Page Layouts and Process Builder

Question 31

A sales manager recently left Universal Containers and the Salesforce administrator has received the urgent request to deactivate their username. Because the sales manager was part of several approval processes, it is taking longer than expected.

What should the Salesforce administrator do?

  1. Reset the User password.
  2. Freeze the User record.
  3. Change the User email address.
  4. Change the User profile.

Question 32

Ursa Major Solar has selected report folders that are shared with a small group of users who are on Lightning Experience. The administrator needs to prevent these users from customizing the information in the reports.

What should the administrator do to achieve this goal?

  1. Lock report filters.
  2. Utilize Custom Report Types.
  3. Change Field Level Security.
  4. Run the report as a specified user.

Question 33

Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records of this object. Product development needs read/write access to all the records within the object, while the executives should only be able to view the records.

How can the System Administrator configure the security model to meet these requirements?

  1. Set the Organization-Wide Defaults for the custom object to Public Read Write; create a Read Only Sharing Rule to share all records in the object with the Executive Public Group.
  2. Set the Organization-Wide Defaults for the custom object to Private; add the Executive users to the default team for the object; add the default team to all the records.
  3. Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.
  4. Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All access.

Question 34

Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.

What should the sales representative do to ensure the social marketing team can access the opportunity?

  1. Change the opportunity owner to the public group.
  2. Add the public group to the opportunity team.
  3. Add the public group to an opportunity queue.
  4. Manually share the record with the public group.

Question 35

At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the account before the email link expires by default.

How long does the user have before the link expires?

  1. 10 days
  2. 14 days
  3. 7 days
  4. 6 days

Question 36

A System Administrator enables Case Feed Actions and Feed Items in Support Settings.

With the appropriate Profile permissions enabled, what change will users see?

  1. Cases will use Feed Layouts rather than standard Page Layouts.
  2. All Case buttons will be converted to Actions in the Case Feed.
  3. Case Feeds will no longer be hidden on standard Page Layouts.
  4. All Case fields will be added to the Chatter Feed Tracking.

Question 37

Ursa Major Solar’s administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type.

What are two potential causes of this issue?

Choose 2 options.

  1. The record type is disabled on the marketing user profile.
  2. The record type is deactivated.
  3. The record type default setting is disabled.
  4. The record type is disassociated from the page layout.

Question 38

A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.

How can the administrator implement this functionality?

  1. Check the “Send PDF” box on the approval process setup.
  2. Use the Salesforce Autosign flow.
  3. Hire a consulting firm to develop a document signing workflow.
  4. Install an app from the AppExchange.

Question 39

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?

  1. Create Scheduled Dashboards.
  2. Create Scheduled Reports.
  3. Create a Chatter Group.
  4. Create Opportunity Update Reminders.

Question 40

Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November 8.

The opportunity is edited before November 8, however, and no longer meets the criteria.

What happens to the time-dependent action?

  1. It is automatically removed from the queue.
  2. It will execute on November 8.
  3. It will execute on November 15.
  4. It is put on hold.

Question 41

The customer support team wants to use a different Page Layout when closing a Case.

Which method should the System Administrator use to fulfill this request?

  1. Field-Level Security
  2. Case Close Page Layout
  3. Support Process
  4. Record Type and Page Layout

Question 42

What are two Initial Submission Actions in an Approval Process?

Choose 2 options.

  1. An outbound message can be sent to another application.
  2. The record is locked for everyone except the Owner.
  3. A task can be assigned to users in a specific Profile.
  4. The value of a field on the record can be updated.

Question 43

Ursa Major Solar needs to fulfill the following requirements:

A custom object must be created to capture account survey data.

Users need the ability to select an account from the survey record and view related surveys on the account record.

Which two actions can an administrator configure to meet these requirements?

Choose 2 options.

  1. Put the survey related list on the account page layout.
  2. Create a lookup relationship field on the account object.
  3. Create a lookup relationship field on the survey object.
  4. Put the account related list on the survey page layout.

Question 44

Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected.

Which two actions allow the System Administrator to provide enhanced security for this field?

Choose 2 options.

  1. Create an Encrypted Text field.
  2. Configure different Page Layouts for users.
  3. Update Field-Level Security settings.
  4. Use different Record Types for users.

Question 45

Ursa Major Solar needs to ensure compliance with a platinum service level agreement; therefore, cases that stay in the Tier 2 queue for longer than 4 hours must be re-assigned to the Tier 3 queue.

Which Salesforce feature should be used to fulfill this requirement?

  1. Case escalation rule
  2. Case comments
  3. Case assignment rule
  4. Auto response rule

Question 46

Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria.

What will occur?

  1. The import process will ignore the data validation criteria.
  2. The import process will require user authorization in order to import the invalid records.
  3. The import process will abort when it encounters the first invalid record.
  4. The import process will fail, but only for the records with invalid data.

Question 47

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact.

What should the administrator do to accomplish this goal?

  1. Utilize the lead conversion wizard to select the fields.
  2. Utilize the data loader to move the custom lead data.
  3. Map custom lead fields to standard contact fields.
  4. Map custom lead fields to custom contact fields.

Question 48

An administrator at Ursa Major Solar is using sharing rules to grant record access to users.

Which two types of record access can the administrator grant?

Choose 2 options.

  1. Read/Write
  2. Read Only
  3. Read/Write/Delete
  4. Read/Write/Transfer

Question 49

Which two objects can be related to Campaign Members?

Choose 2 options.

  1. Contacts
  2. Partners
  3. Contact Roles
  4. Leads

Question 50

Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.

Which two components will populate the grand total properly?

Choose 2 options.

  1. Metric
  2. Gauge
  3. Table
  4. Chart

Question 51

Ursa Major Solar wants to assign feature licenses to user records in Salesforce.

What are two features licenses that can be assigned in this situation?

Choose 2 options.

  1. Knowledge User
  2. Service Cloud User
  3. Console User
  4. Opportunity User

Question 52

Users at Ursa Major Solar are trying to create Opportunities.

When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.

Why is this error likely occurring?

  1. The picklist field has contradicting validation rules.
  2. The users don’t have access to the picklist field.
  3. The users don’t have access to the Large Enterprise Record Type.
  4. The two picklist values are unavailable to the Record Type.

Question 53

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

  1. Check if the correct Email Template is used.
  2. Check if the Workflow Rule is active.
  3. Check if the Workflow evaluation criteria is correct.
  4. Verify the user’s email address.

Question 54

Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

  1. Page Layout required fields
  2. Dependent Picklist Fields
  3. Field-level Security
  4. Opportunity Validation Rules

Question 55

Ursa Major Solar (USM) has a Web-to-Case form on its Lightning Customer Community. USM wants to separate Cases into the following product categories:

Residential

Lots/Land

Commercial

USM has added a picklist field to store this data.

How can the Case be automatically placed in the correct queue upon submission?

  1. Create Assignment Rules based on the picklist values to move Cases to a Queue.
  2. Create Record Types for each picklist value and assign to each product team’s profile.
  3. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
  4. Create an Escalation Rule entry for each picklist value and set to zero minutes.

 

Question 56

Ursa Major Solar uses Validation Rule Fields.

What are two of these fields?

Choose 2 options.

  1. Error Condition Formula
  2. Error Message
  3. Active Date
  4. Owner

Question 57

Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly.

Which queue should the System Administrator view to monitor pending Workflow Actions?

A. Time-Based Workflow Queue

B. Mass Email Queue

C. Outbound Messaging Delivery Queue

D. Background Jobs Queue

Question 58

A System Administrator enables Case Feed Actions and Feed Items in Support Settings.

With the appropriate Profile permissions enabled, what change will users see?

A. Case Feeds will no longer be hidden on standard Page Layouts.

  • Cases will use Feed Layouts rather than standard Page Layouts.
  • All Case buttons will be converted to Actions in the Case Feed.
  • All Case fields will be added to the Chatter Feed Tracking.

Question 59

Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object’s tab.

Which two settings should the System Administrator check to find the cause of the problem?

Choose 2 options.

A. Inventory object Sharing Settings

B. Support Team Permission Sets

C. Inventory object Page Layouts

D. Support Team Profiles

Question 60

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes.

What method should the System Administrator use?

  1. Report Exports
  2. Data.com Clean
  3. List View Inline EditingD. Mass Update Addresses

Question 61

Universal Containers sells through many different reseller networks. Each reseller’s deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer.

How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?

  1. Change the forecast category to Omitted on the duplicate opportunities.
  2. Enable duplicate management to prevent the creation of the duplicate opportunities.
  3. Change the amount on the duplicate opportunities to zero.
  4. Create one opportunity and use the competitors related list to track the different resellers.

Question 62

A company needs its customer service agents to collect and display different information on case records based on whether customers are calling in with a question, product suggestion, or complaint.

Which three features should the administrator use to meet this goal?

Choose 3 options.

A. Support processes

B. Record types

C. Permission sets

D. Field level security

E. Page layouts

Question 63

The support group at Ursa Major Solar has the following requirements:

Salesforce Administrator Practice Test 1Agents need to capture different information for product support and inquiry cases.

The lifecycle for inquiry cases should have fewer steps than the lifecycle for product support cases.

Which three features should an administrator use to meet these requirements?

Choose 3 options.

A. Field-level security

B. Record types

C. Permission sets

D. Support processes

E. Page layouts

Question 64

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact’s location.

What should the System Administrator use to set this up?

  1. Territory Management and Teams
  2. Auto-responses Rules and Profiles
  3. Automated Notifications and Groups
  4. Assignment Rules and Queues

Question 65

Sales representatives at Ursa Major Solar are working on opportunities and need to see how their colleagues have effectively managed other opportunities with comparable products, competing against the same competitors.

Which two features should an administrator use to allow for this?

Choose 2 options.

A. Big deal alerts

B. Chatter groups

C. Opportunity update reminders

D. Opportunity Dashboard

Question 66

At Universal Containers, a user’s department determines which fields the user can see and edit on opportunities. For example, users on the sales team can edit all fields on the opportunity, while users on the support team have read-only access to these fields.

In which location is field-level security controlled for users on these teams?

  1. Public groups
  2. Sharing rules
  3. Role
  4. Profile

Question 67

Salesforce users at Universal Containers complain that global search returns too many records.

Which two configurations should a System Administrator perform to help users manage search results?

Choose 2 options.

  1. Enable Sidebar Search Auto-Complete in the object’s search settings.
  2. Specify the Search Filter Fields for the object’s search layout.
  3. Specify the Keywords and include them into the object’s search layout.
  4. Reduce the number of records displayed for each object in the Search Results page.

Question 68

What are two ways to customize basic reports using Lightning Experience?

Choose 2 options.

A. By adding a chart

B. By adding a filter

C. By adding a Lightning Component

D. By adding links to external pages

Question 69

Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users?

Choose 2 options.

  1. Create a Permission Set with the “Enable Chatter” permission for the subset of users.
  2. Create an email invitation for the subset of users.
  3. Add the subset of users to the company-wide Chatter group.
  4. Edit a Profile to “Enable Chatter” for the subset of users.

Question 70

A user is unable to log in to Salesforce.

What should a Salesforce administrator do?

  1. View the user’s login history.
  2. Change the user’s profile.
  3. Unlock the User.
  4. Ask the user to change their password.

Question 71

Users at Ursa Major Solar are trying to create Opportunities.

When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.

Why is this error likely occurring?

  1. The users don’t have access to the picklist field.
  2. The picklist field has contradicting validation rules.
  3. The users don’t have access to the Large Enterprise Record Type.
  4. The two picklist values are unavailable to the Record Type.

Question 72

Universal Containers wants to automatically assign a Task to account managers when a customer’s agreement is about to expire.

How should a System Administrator configure this functionality?

  1. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
  2. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
  3. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
  4. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().

Question 73

What are two reasons a user cannot be deactivated?

Choose 2 options.

  1. The user is a Customer Community Administrator.
  2. The user is the recipient of Workflow Email Alerts.
  3. The user account is frozen.
  4. The user is the Owner of open Opportunities.

Question 74

What should the System Administrator check when users are unable to find a CustomReport Type?

  1. Make sure the user Profile includes the Report Type.
  2. Add a button for the new Report Type to the Report Builder.
  3. Make sure the new Report Type is deployed.
  4. Add the new Report Type to the related objects.

Question 75

Ursa Major Solar has the following process regarding its opportunities:

There are three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business’s industry and customers.

For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see.

An Administrator needs to configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields.

What should the Administrator do to accomplish this goal?

  1. Create one Record Type with six Page Layouts (Marketing Widget A, Marketing Widget B, MarketingWidget C, Sales Widget A, Sales Widget B, and Sales Widget C).
  2. Create six Record Types (Marketing Widget A, Marketing Widget B, Marketing Widget C, Sales Widget A,Sales Widget B, and Sales Widget C) with six total Page Layouts, one for each Record Type.
  3. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, MarketingWidget B, and Marketing Widget C) with one Page Layout.
  4. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A,Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

Question 76

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object.

What should the administrator create to achieve this goal?

A. A master-detail relationship with profile permissions

B. A lookup relationship with profile permissions

C. A master-detail relationship with a criteria-based sharing rule

D. A lookup relationship with a criteria-based sharing rule

Question 77

Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.

Which two components will populate the grand total properly?

Choose 2 options.

  1. Chart
  2. Table
  3. Gauge
  4. D. Metric

Question 78

An administrator needs to configure Ursa Major Solar’s Salesforce Mobile app with the company’s brand-specific images and color schemes.

Which set of branding options should the administrator use?

  1. Individual Page Colors, Multiple Loading Page Logos
  2. Loading Page Color, Action Colors, Loading Page Logo
  3. Tab Colors, Action Colors, Loading Page Logo
  4. D. Loading Page Logo, Brand Color, Loading Page Color

Question 79

Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?

A. Case team routing

B. Assignment rules

C. Case escalation rules

D. Workflow field update

Question 80

Custom fields in the Lead object can be mapped to which two types of fields?

Choose 2 options.

A. Custom Opportunity

B. Custom Account

C. Custom Activity

D. Standard Contact

Question 81

Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to use a standard object to track the extent of the problem.

Which standard object should be used?

A. Product

B. Case

C. Opportunity

D. Account

Question 82

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

A. Verify the user’s email address.

B. Check if the Workflow evaluation criteria is correct.

C. Check if the correct Email Template is used.

D. Check if the Workflow Rule is active.

Question 83

Ursa Major Solar is using products and price books.

Which two items should an administrator take into considerations about these features?

Choose 2 options.

  1. The standard and list price for a product can be listed in more than one currency.
  2. If price books contain assets, they can NOT contain products.
  3. A product can have a different list price in different price books.
  4. Products without a price are automatically added to the standard price book.

Question 84

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values.

What should the System Administrator update to support this requirement?

A. Stage Selected Values in the Sales Processes

B. Stage field picklist options in Record Types

C. Field-Level Security in the User Profile

D. Page Layouts to include the correct field

Question 85

How should a System Administrator configure a report for each sales rep to see their own Open Opportunities?

  1. Create a separate report for each Sales Rep.
  2. Create a Summary report grouped by Sales Rep.
  3. Create a report schedule for each Sales Rep.
  4. Create a report filtered by “My Opportunities”.

Question 86

The administrator for the Cloud Kicks has a flow that makes several updates to Contacts when they are being created. If the Contact Status is “New” and the Contact’s email is known, the administrator would also like to send a welcome email.

What should the administrator do to complete this requirement?

  1. Create a workflow rule with email alert to send the email.
  2. Update the flow with a decision to send the email when needed.
  3. Create a process builder with email alert to send the email.
  4. Update the flow with a formula to send the email when needed.


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